Using Telehealth Sharing

Telehealth sharing lets Scope capture the patient audio directly from your browser tab, so both sides of the conversation are transcribed clearly during a virtual visit.

Before You Start

Telehealth sharing works best when all of the following are true:

You are using Google Chrome or Microsoft Edge on desktop
Your telehealth platform is open in a browser tab
- Google Meet and other platforms that run directly in your browser are supported in Chrome or Edge
- Zoom is supported only if you join using Zoom's "Join from your browser" link, instead of opening the Zoom desktop app
- Safari is not supported
You are starting a new visit from Scope in a separate tab or window

This mode is especially helpful if you wear headphones, because Scope can still capture the patient's audio from the shared tab.

How to Start Telehealth Sharing

Open your telehealth platform in a browser tab.
In Scope, choose the template you want to use for the visit.
Click the chevron next to Record visit.
Select Telehealth sharing.

When the browser sharing dialog appears, choose the tab running your telehealth call.
Turn on Share tab audio.

Click Share to begin recording.

Once sharing starts, Scope will capture your microphone along with the audio from the telehealth tab. If you pick the wrong tab or leave tab audio turned off, Scope may only capture your side of the conversation.

Best Practices

Keep the telehealth visit in a browser tab instead of a desktop app whenever possible
Start sharing before the patient conversation begins so the full encounter is captured
Use headphones if you prefer; tab audio sharing will still capture the patient's voice
Speak naturally and verbalize key findings or plans you want reflected in the note

If Telehealth Sharing Isn't Working

If your platform or browser isn't supported, or tab sharing still isn't capturing the patient's voice, try one of these alternatives:

Install the Scope mobile app and use it to record the visit from your phone
- See Use Scope Everywhere for download links
Use speakers instead of headphones so Scope's microphone can pick up the patient's audio along with yours
Record on a separate device (like a phone or tablet) placed near your speakers, then upload the recording to Scope afterward

Troubleshooting

Telehealth sharing is not available

Make sure you are on desktop Chrome or Edge
If you are in another browser, switch to Chrome or Edge and try again

You do not see the Share tab audio option

Confirm that you selected a browser tab, not an entire window or screen
Reopen the sharing dialog and choose the tab that contains the telehealth visit

Only your voice was captured

Restart the visit and make sure Share tab audio is enabled
Verify that the telehealth platform was running in the shared browser tab

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